Pratt Chevrolet Buick Named Maine’s 2013 AAA Approved Auto Repair Dealer Of The Year

AAA Northern New England is pleased to announce that Pratt Chevrolet-Buick of Calais has been awarded the 2013 Approved Auto Repair Facility of the Year Award, Dealer Division. This is a record setting sixth time that Pratt Chevrolet-Buick has been recognized with this honor, having also received the award in 2007, 2008, 2009, 2011 and 2012. They also finished a close second for the honor in 2010. 

Scoring is derived from an annual customer satisfaction rating based on AAA’s service evaluation card responses. Pratt Chevrolet-Buick scored the highest AAA rating among all AAA Approved Auto Repair shops in the Dealer Division in Maine. 

AAA’s Approved Auto Repair program recognizes outstanding service facilities throughout Northern New England which have met the organization’s strict criteria for technician certification and customer satisfaction, including a 24-month/24,000 mile warranty, a written estimate and AAA-mediated repair dispute arbitration. 

Tom Giasson, Manager of AAA Northern New England Approved Automotive Programs, congratulated owner Ian Pratt, Service Manager Frank Barillaro and the entire staff for achieving the highest customer satisfaction ratings in the State of Maine, with 100% of their customers saying they would return for service and recommend Pratt Chevrolet Buick in Calais to others.

 This award recognizes the best of the best,” said Giasson. “We hold all of our facilities to the highest standards in the industry. Finishing number one is no easy task, and doing it multiple times is outstanding.”

Pratt Chevrolet-Buick is located at 143 River Road in Calais, Maine and can be contacted by calling (866) 547-9782 or on the web at .

 AAA offers a free public service to assist consumers in their search for a quality auto repair shop. AAA Approved Auto Repair, Approved Auto Body and Approved Auto Glass facilities have met stringent standards for customer service, quality and expertise. A listing of AAA Approved Auto Repair shops is available at

 As North America’s largest motoring and leisure travel organization, AAA provides more than 53 million members with travel, insurance, financial, and automotive-related services.  Operating 18 offices throughout Maine, New Hampshire and Vermont, AAA Northern New England is a not-for-profit, fully tax-paying corporation and serves as an advocate for the safety and security of all travelers.  AAA Northern New England can be visited on the Internet at